FAQ

About Reservations:

Reservations must be made in advance.

Reservations are accepted only under the name of the driver.
In order to use this service, the reservation holder, the driver, and the credit card holder must all be the same.

Reservations can be made up to 5 hours prior to departure. If you book less than 5 hours prior to departure, we may cancel your reservation.

During High Seasons, such as Golden Week, Obon, and year-end/New Year Holidays, we recommend that you make your reservations as early as possible.

Reservations can be made from 90 days before the tour date.

Reservations can be changed or canceled via Website up to one day prior to your departure.

Cancellation of Reservation

When canceling a reservation, a specified cancellation fee will be charged. Please note that the reservation will be canceled if the rental agreement has not been executed one hour after the scheduled departure time.
The cancellation fee for reservations is as follows.

Cancellation Fee
  • 14 days or more before the scheduled date of use: free of charge.
  • 4 to 13 days before the scheduled date of use: 30% of the rental fee.
  • 2 to 3 days before the scheduled date of use: 50% of the rental fee.
  • The day before or on the day of the scheduled date of use: 100% of the rental fee.

* Requests made after 6 pm Japan Standard Time (JST) will be processed the next day.
(Last modified on 6/17/2024)

 

How to:

For Japan Residents

  • Driver’s license for all drivers
  • Credit card issued in your name

For Overseas Residents

  • International or foreign driver’s license for all drivers
    >> Check Valid Driving Licence in Japan
    • International Driver’s Permit
      Must be an international driver’s permit in accordance with the Geneva Convention.
      • International driving permits are valid for one (1) year from the date of issue (be sure to confirm the date of issue) and their validity for driving in Japan is one (1) year from the date of landing in Japan (confirmed by the immigration stamp in the passport showing the date of landing in Japan). However, persons on the basic resident register who leave Japan and subsequently re-enter the country within less than three (3) months will not have their re-entry date considered as their date of landing (the start date for driving eligibility in Japan).
      • International driving permit acquired from signatory countries to the Paris Convention (1926), the Washington Convention (1943), or the Vienna Convention (1968) are not recognized.
    • Foreign Driver’s License
      Driver’s licenses issued in Switzerland, Germany, France, Taiwan, Belgium, or Monaco, along with a Japanese translation of the license Must be able to present passport at the same time.
      • Japanese translation of the driver’s license must be issued by the respective country’s embassy or consulate in Japan or by the Japan Automobile Federation (JAF).
      • For Taiwanese licenses, a Japanese translation of the driver’s license must be issued by the JAF, the Taiwan-Japan Relations association or the ZIPLUS Co., Ltd..
      • Foreign driver’s licenses are valid for driving in Japan for one (1) year from the date of landing in Japan (confirmed by the immigration stamp in the passport showing the date of landing in Japan) or until the expiration date of the foreign license, whichever is earlier.
      • However, persons on the basic resident register who leave Japan and subsequently re-enter the country within less than three (3) months will not have their re-entry date considered as their date of landing (the start date for driving eligibility in Japan).
  • Passport
  • Credit Card (Debit card is NOT acceptable)
* All documents and permits MUST be originals. Copies are NOT valid.
* If you do not bring the originals, you cannot attend the tour and the tour fee is NOT refundable.

The ETC (Electronic Toll Collection) device is installed to automatically pay highway tolls at a lower rate than cash. No need to pay at toll booths.
* Rental ETC card is included.
* All highway tolls will be charged at the check-out time.

Not equipped with a car navigation system. But you can use your own smartphone as a car navigation system.

Passengers with infants under 6 years of age must bring their own child safety seat.
Please note that those with a passenger under 6 years old cannot rent a car without a child seat.

Smoking is completely prohibited in the car.
Please note that if the smell of tobacco is detected inside the vehicle, we will charge 100,000 yen for cleaning.

  1. Visiting us
    Please show our staff the email you received to complete your reservations.
  2. Presentation of required documents
    Please present your driver’s license, credit card, passport, or other necessary documents.
  3. Signing of contract
    Please sign the rental certificate and pledge.
  4. Inspection of the exterior and explanation of vehicle operation
    Inspect the exterior of the vehicle with a staff member. If there are any scratches or dents, please be sure to check with our staff. The staff will also explain various aspects of vehicle operation.
  5. Departing
    Fun our self driving tour with a safe drive!
  1. Fill the tank just before returning the car.
  2. Inspect the exterior and receive instructions on vehicle operation. Our staff will inspect the vehicle upon return.
  3. Pay all highway tolls you incurred during your rental.

Car Rental - Insurance and Compensation :

The following auto insurances and collision damage waivers (CDW) are included in the base rate.

  • Bodily injury insurance: unlimited per person (including amounts covered by automobile liability insurance)
  • Property damage insurance: Unlimited per accident (no deductible)
  • Personal Accident Insurance: 30 million yen per person
  • Vehicle insurance: Market value per accident

The following non-operation charges (NOC) must be paid separately.

In case of an accident, theft, breakdown, defacement, etc., and the vehicle needs to be repaired or cleaned, the following amounts will be charged as compensation for business during the period of the accident, theft, breakdown, defacement, etc.

  • When the Rental Car is not returned to the specified return location by the Driver: JPY 600,000.
  • When the Rental Car is returned to the specified return location by the Driver: JPY 300,000.

 

  • If insurance does not cover the damage and repairs to the extorior/interior are necessary, 100% of the repair cost will be charged.
  • If the rental vehicle cannot be rented due to the exterior or interior repairs, the following compensation fee will be charged as part of the operating compensation.
    Operating compensation: 20,000 yen/day

Login

Savings of up to 15% with our car rental solutions, global coverage and a dedicated customer team

Donec at tellus lacinia, iaculis enim scelerisque, tincidunt velit. Suspendisse lacinia est magna, non consectetur neque sollicitudin rutrum. Sed sit amet nibh vehicula, tempor magna nec, cursus odio. Aliquam vitae cursus est, a commodo ex. Nunc dignissim semper nulla et feugiat. Phasellus aliquam consequat porttito

Contact Us:

Unit 9, Manor Industrial Estate, Lower Wash Lane, Warrington, WA4

How can we help?

How can we help?

Login

Savings of up to 15% with our car rental solutions, global coverage and a dedicated customer team

Donec at tellus lacinia, iaculis enim scelerisque, tincidunt velit. Suspendisse lacinia est magna, non consectetur neque sollicitudin rutrum. Sed sit amet nibh vehicula, tempor magna nec, cursus odio. Aliquam vitae cursus est, a commodo ex. Nunc dignissim semper nulla et feugiat. Phasellus aliquam consequat porttito

Contact Us:

Unit 9, Manor Industrial Estate, Lower Wash Lane, Warrington, WA4